4 WAYS TO CREATE ACCOUNTABILITY AND DISCIPLINE IN YOUR TEAM!
1. Set Goals
To create discipline you have to have a reason to be disciplined. Setting individual goals and team goals is a key way of achieving harmony in your business. Goal setting should be the very foundation you build your company on because it affects all areas of your business. The process of setting goals should be a collaborative effort because there is an important relationship between goal clarity and team effectiveness. One of the fastest ways to propel success is to have a team that has clarity on the action plan. It is very important to remember that how you define your goals also sets up your organizational culture. Those companies who have clear goals remove chaos from their structure and as a result, they improve productivity.
2. Create Structure
To achieve discipline you need to have structure. Each person’s roles and responsibilities need to be defined so that everyone knows what they are accountable for and how their roles impact the roles of others on the team. Create an organizational structure and show them examples how one team effects another, for example: if the installation crew provides bad quality of service it affects the sales team from getting referrals. Define the rules of the game, if you don’t outline rules nobody knows what’s inbound and out of bounds. Take note that when your company grows, it’s important to look at your teams’ roles and duties again, as things change such workload and the introduction of new team members.
3. Make The Team Accountability To The Team
Create an environment that requires everyone to participate, where the team benefits if they win together and consequences if they don’t work together. For example, you can set team targets in all areas of your business such as in Sales, Quality Control and Marketing, and if they achieve their team goal then everyone benefits. You as an employer also need to take responsibility for the team, for instance, if a team member is failing their team, then you need to step in and address the issue. You want to foster an organization that has open communication, where people can provide feedback on performances, this will help in curbing issues. When you create accountability in your environment it will off-set people from being lazy, blaming others and missing deadlines.
4. Systemize Habits
If you systemize habits, it will lead to more consistent outcomes from your employees. You don’t always want to be improvising because it’s simply not very productive, it leaves room for errors. Have systems in place that people have to follow with specific steps for how these systems need to be adhered to. For example, an installation crew needs to follow a certain checklist so that quality is assured. To produce more productive teams you can have a follow-up system of accountability, which allows for regular meetings that measure and track productivity. When you are drawing out the steps to systematizing a task it’s important to have your employees involved because they can provide valuable insight to the position. Once you have the steps layout, you should then have it all documented and posted so that the organization is clear on the process.
If you are struggling to find discipline in your team and you had hoped that common sense and basic respect for the job would be given, then I would highly suggest that you take a look at your workforce structure and see where you can systemize habits. Your role in the company shouldn’t be just to settle problems constantly, it should be about creating a culture that is based on accountability to each other so that productivity is always up. As the leader of the company you need to first set expectations for yourself and the team, and then model it.